Refund and Returns Policy

Effective Date: July 29, 2026

At Buy Pokémon TCG Card, customer satisfaction is important to us. We strive to provide authentic Pokémon Trading Card Game (TCG) products that arrive safely and in excellent condition. Please read this Refund and Returns Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The item is unused, unopened, and in its original packaging.

  • The return request is submitted within 14 days of receiving your order.

To qualify for a return, products must be in resalable condition with all original packaging, labels, and accessories included.

Non-Returnable Items

For quality assurance and collector value, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Opened booster packs

  • Opened Elite Trainer Boxes

  • Opened collection boxes

  • Individual trading cards

  • Graded cards

  • Mystery boxes

  • Gift cards

  • Clearance or final sale items

  • Any product that has been opened, used, altered, or damaged after delivery

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photos of the shipping package if applicable

Our team will review your request and provide an appropriate resolution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using your original payment method.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Shipping charges are generally non-refundable unless the return is the result of our error or the item arrived damaged or incorrect.

Exchanges

We replace eligible items only when:

  • The product arrived damaged.

  • The wrong item was shipped.

  • The product has a verified manufacturing defect.

Exchange requests are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the incorrect item.

  • The item arrived damaged.

  • The return is due to an error on our part.

We recommend using a trackable shipping service when returning products. We cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been packed or shipped, it can no longer be canceled and must follow the return process outlined in this policy if eligible.

Refused Deliveries

If an order is refused or returned because of an incorrect shipping address provided by the customer or failure to accept delivery, additional shipping charges may apply before the order can be resent. Any refund issued in these circumstances may be reduced by applicable shipping and handling costs.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact our customer support team, and we will do our best to help investigate the issue.

Fraud Prevention

To protect our customers and business, we reserve the right to deny refund or return requests involving suspected fraud, abuse of our return policy, unauthorized payment activity, or products that do not meet the eligibility requirements outlined above.

Contact Us

If you have any questions regarding this Refund and Returns Policy or need assistance with a return, please contact us:

Buy Pokémon TCG Card

Email: info@buypokemontcgcard.com